Returns policy.

Bored Owl Pty Ltd is committed to providing quality products to you and this policy outlines our ongoing obligations to you.

Return policy

Returns must be sent back to us within 60 days of the purchase date. Products must be unused, in their original packaging.

How to generate a return

To return an item, email Bored Owl to request return of product and provide a reason. We will send you a shipping label via email. Print it off and stick it to the front of the package. Take the package to an Australia Post Store and retain a proof of purchase receipt for your records.

Refunds

Once we have received your item, we will initiate a return. Please allow at least 3 days from our receipt of the return for the refund to be processed. Money will be sent to your original method of payment. We will email you once your return has been processed. We do not issue refunds for change of mind.

Damaged goods

In the event a product arrived to you damaged, please email: dev@boredowl.com.au. A full refund will be issued, including the cost of shipping.

Restrictions

We cannot accept returns of perishable goods due to safety/hygiene reasons.

Policy Updates

This Policy may change from time to time and is available on our website.

Returns Policy Complaints and Enquiries

If you have any queries or complaints about our Returns Policy please contact us at:

Bored Owl Pty Ltd

24/7 Waynote Place, Unanderra, NSW, 2526

dev@boredowl.com.au

02 4092 7670